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Children's Dentistry of Virginia in Midlothian and Chester, VA
Children with Clean Teeth from the Pediatric Dentist in Virginia

Office Policies

How are appointments scheduled?

Dr. Cronly's Son at the pediatric dentist serving Chester and Midlothian

The office attempts to schedule appointments at your convenience and when time is available. Some procedures such as an oral sedation require an early morning appointment. Please note that dental appointments are an excused absence; our office can supply a school excuse for all appointments. Missing school can be kept to a minimum when regular dental care is continued.

Given that appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard. Failure to notify, after the 2nd no show, will result in dismissal from our office as an active patient(s) of record. Emergency care will be provided as a courtesy for 30 days following inactivation.

We strive to be respectful of our patients and their time by making every attempt to see them at their appointed time. Please arrive on time for your child’s appointment. Our office reserves the right to reschedule the appointment in the event you are tardy. We will try our best to work late arrivals into the schedule if time allows.

Do I stay with my child during the visit?

We invite you to accompany your child to the first initial appointment as well as all future appointments. Most children benefit from the presence of a parent unless a parent has dental anxiety that could negatively affect their child’s own dental experiences. For the safety and privacy of all patients, other children who are not being treated should remain in the reception area with a supervising adult.

What about finances?

Payment for professional services is due at the time services are rendered. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, Care Credit and most major credit cards.

What about insurance?

Please visit our insurance page to learn more about which insurance carriers we are providers with.

Patient Referral Form

Online Referral Form    Print Referral Form

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Midlothian Office    Chester Office